Tuesday, April 6, 2010

Ensuring quality and service in continuing education: The Peirce College Annual Customer Service Survey

Meeting and exceeding the expectations of our students has always been essential to the success of Peirce College. This takes the form of a variety of initiatives and services here at the school: financial aid counseling, registration, career services, alumni networking, academic quality, and program offerings.

What ties all of these elements together is how they serve the goals and needs of the students of Peirce College. They work together and separately to ensure that each student's time at Peirce College is productive and positive.

For those reasons, student feedback and suggestions are essential in telling us what we are doing well, areas that need improvement, and collecting new ideas for tomorrow's students.

I'm excited to announce that Peirce College is currently administering its annual Customer Service Survey. The survey is now active, and will close on Monday, April 19.

The survey is just part of our commitment to Continuous Quality Improvement (CQI), and our way to determine how we are doing in serving your educational needs. Please know that student feedback is critical, as it will help us enhance our service quality now and in the future.

Even better, this year we're rewarding student participation with a special reward: a plush Peirce beach towel in time for the warm weather. It’s a small but sincere token of our appreciation.

Please feel free to e-mail me or call me at 888.GO.PEIRCE, ext. 9297, with any questions.